Refund Policy

Effective Date: April 17, 2026 | Last Updated: April 17, 2026

1. Introduction

At WingSnob, we are committed to delivering a high-quality food experience to every customer. We take pride in the freshness, preparation, and presentation of every item we serve. However, we understand that issues can occasionally arise, and we want to ensure that every customer feels heard and treated fairly when problems occur.

This Refund Policy outlines the circumstances under which refunds, partial refunds, exchanges, or cancellations may be granted, the process for submitting a refund request, and the timeframes you can expect for resolution. This policy applies to all orders placed directly through our website at wingsnobchick.digital or through any official WingSnob ordering channel.

This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive business practices, as well as any applicable state-level consumer protection statutes.

2. Eligibility Conditions for Refunds

Not every complaint automatically qualifies for a refund. WingSnob evaluates each refund request on a case-by-case basis. You may be eligible for a full or partial refund if:

• Your order was incorrect — meaning items you received were not what you ordered.
• Your order was incomplete — meaning one or more items were missing from your delivery or pickup bag.
• Your food was in an unacceptable condition upon receipt — for example, clearly undercooked, spoiled, or contaminated.
• Your order was never delivered despite confirmation, and our delivery records confirm non-delivery.
• You were charged more than once for the same transaction due to a technical or processing error.
• A promotional discount, coupon, or offer was not applied correctly at checkout, resulting in an overcharge.
• There was a verifiable system error on our platform that affected your order or payment.

To be considered for a refund, the following baseline conditions must be met:

• Your refund request must be submitted within the eligible timeframe described in Section 3 below.
• You must provide your valid order number, contact information, and a description of the issue.
• Where applicable, supporting documentation such as photographs may be requested to substantiate your claim.

3. Timeframes for Refund Requests

WingSnob operates in the food service industry, and due to the perishable nature of our products, refund requests must be submitted promptly. The following timeframes apply:

Requests submitted outside of these timeframes may be denied at WingSnob's sole discretion. We strongly encourage customers to inspect their orders immediately upon receipt and contact us promptly if any issue is identified.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds under any conditions. These include:

• Consumed orders: If a significant portion of your order has been consumed and you then raise a complaint, WingSnob reserves the right to deny a refund request.
• Change of mind: Refunds will not be issued because you changed your mind after placing and receiving your order.
• Customized or special orders: Items prepared according to specific customer instructions (e.g., special sauces, specific dietary preparations) are non-refundable unless there was a clear error on our part.
• Delivery fees: Third-party delivery fees are non-refundable unless the non-delivery is verified as the fault of WingSnob.
• Promotional or discounted items: Items purchased as part of a limited-time promotion may be subject to different or restricted refund terms, which will be disclosed at the time of the promotion.
• Gift cards and store credit: These are non-refundable and cannot be exchanged for cash.
• Orders placed through third-party platforms: If you placed your order through a third-party delivery app or service (e.g., DoorDash, Uber Eats, Grubhub), please contact that platform directly, as their refund policies govern those transactions.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps carefully:

1. Gather your information: Before contacting us, have the following ready:
   • Your order number (found in your confirmation email or account history)
   • The date and time your order was placed
   • Your full name and the email address used to place the order
   • A clear description of the issue
   • Photographs or screenshots, if applicable (especially for food quality or incorrect item claims)
2. Contact WingSnob: Reach out to us using one of the following methods:
   • Email: [email protected]
   • Website: wingsnobchick.digital — use our contact or support form
3. Submit your request: In your message, clearly state that you are requesting a refund, provide all required information listed in Step 1, and describe the problem in as much detail as possible. Attach any relevant photos or documentation.
4. Receive an acknowledgment: We will send you a confirmation that we have received your refund request within one (1) business day.
5. Review and decision: Our customer support team will review your case, which may include contacting you for additional information. We aim to make a determination within three (3) business days of receiving your complete request.
6. Resolution: If your refund is approved, we will process it according to the timelines described in Section 6. If your request is denied, we will explain the reason and, where applicable, offer an alternative resolution.

6. Refund Processing Times by Payment Method

Once a refund has been approved by WingSnob, the time it takes to appear in your account depends on your original payment method:

Please note that WingSnob initiates the refund promptly upon approval, but the actual time for funds to appear in your account is dependent on your financial institution or payment processor. WingSnob is not responsible for delays caused by banks or third-party payment processors. If you have not received your refund after the stated timeframe, we recommend contacting your bank before reaching out to us.

7. Partial Refunds

In certain situations, WingSnob may issue a partial refund rather than a full refund. Partial refunds may be granted in the following circumstances:

• Only some items in your order were incorrect, missing, or unsatisfactory — a partial refund will reflect only those affected items.
• A portion of your order was consumed before the issue was discovered, and the overall impact of the problem is determined to be partial rather than total.
• There was a pricing or discount error that affected only part of your order total.
• The issue you experienced had a minor impact on your overall order and a full refund would be disproportionate to the problem reported.

The amount of a partial refund will be calculated based on the price of the affected items, minus any applicable fees, and communicated to you before processing. You will have the option to accept the partial refund or escalate the matter through our dispute resolution process described in Section 10.

8. Exchange Policy

Due to the nature of food products, WingSnob does not offer direct item exchanges in the traditional retail sense. However, in circumstances where an incorrect item was delivered or prepared, we may, at our discretion, offer one of the following remedies:

• Replacement order: Where operationally feasible and the issue is reported immediately, we may offer to prepare and send a correct replacement order at no additional charge.
• Store credit: We may issue WingSnob store credit equal to the value of the affected item(s), which can be used toward a future order.
• Monetary refund: A full or partial refund as described in this policy.

Any offer of a replacement or exchange is subject to availability, location, and operating hours. WingSnob reserves the right to determine the most appropriate remedy based on the specific circumstances of each case.

9. Cancellation Policy

Because WingSnob prepares food orders fresh upon receipt, our ability to accommodate cancellations is limited. The following cancellation terms apply:

9.1 Cancellations Before Preparation Begins

If you contact us to cancel your order within five (5) minutes of placing it, and preparation has not yet begun, we will cancel your order and issue a full refund. Due to the speed at which our kitchen operates, this window is very limited.

9.2 Cancellations After Preparation Has Begun

Once your order has entered the preparation stage, cancellations are generally not accepted and no refund will be issued. In exceptional circumstances, a partial refund or store credit may be offered at WingSnob's sole discretion.

9.3 Cancellations Due to WingSnob Error

If WingSnob needs to cancel your order for any reason — such as ingredient unavailability, a system error, or operational issues — you will be notified as soon as possible and receive a full refund within the timeframes specified in Section 6.

9.4 How to Request a Cancellation

To request a cancellation, contact us immediately at [email protected] or through our website at wingsnobchick.digital. Please include your order number and state clearly that you are requesting a cancellation.

10. Dispute Resolution Process

If you are not satisfied with our decision regarding your refund request, we encourage you to pursue resolution through the following process:

10.1 Internal Escalation

Contact our customer support team and request that your case be escalated to a senior team member or manager. Please reference your original refund request number or case ID. We will review the escalation and respond within five (5) business days.

10.2 Chargeback Rights

You retain the right to dispute a charge with your credit card issuer or bank if you believe you were charged incorrectly or if our resolution was unsatisfactory. Under the Fair Credit Billing Act (FCBA), consumers have the right to dispute billing errors on credit card statements within 60 days of the statement date. Please be aware that initiating a chargeback without first attempting to resolve the matter with us may result in restrictions on your WingSnob account.

10.3 FTC Complaint

If you believe that WingSnob has engaged in deceptive or unfair business practices, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint. For California residents, you may also contact the California Department of Consumer Affairs or file a complaint under the California Consumer Privacy Act (CCPA/CPRA) if your dispute involves personal data.

10.4 Informal Resolution

We strongly encourage customers to contact us directly before initiating any formal dispute or legal action. The vast majority of concerns can be resolved quickly and fairly through direct communication with our support team.

11. Fraudulent Refund Requests

WingSnob takes the integrity of our refund process seriously. Submitting a fraudulent refund claim — including false reports of missing or incorrect items, fabricated photographs, or repeated abuse of our refund system — may result in:

• Denial of current and future refund requests.
• Suspension or permanent termination of your WingSnob account.
• Reporting to relevant authorities if fraudulent activity is confirmed.

We reserve the right to verify the legitimacy of any refund request using order history, delivery confirmation records, internal documentation, and other available means.

12. Changes to This Refund Policy

WingSnob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at wingsnobchick.digital with a revised effective date. Your continued use of our services after such changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of any updates.

13. Contact Information for Refund Requests

If you have any questions about this Refund Policy or wish to submit a refund request, please contact us using the information below: