Privacy Policy

Welcome to WingSnob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how WingSnob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website wingsnobchick.digital (the "Website"), place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our Website and services.

By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all users of our Website and anyone who interacts with us digitally or in person in connection with our food services.

1. Who We Are

WingSnob is a food service business operating in the United States. We operate the website located at wingsnobchick.digital and provide food ordering, delivery coordination, and related services to our customers. For all privacy-related inquiries, you may contact us using the information provided in the "Contact Us" section of this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Website and services. The categories of information we may collect include personal information you provide to us directly, information collected automatically when you use our services, and information obtained from third parties.

2.1 Personal Information You Provide to Us

When you use our Website, place an order, create an account, subscribe to our newsletter, or contact us, you may provide us with the following categories of personal information:

• Contact Information: Full name, email address, phone number, and mailing or delivery address.
• Account Credentials: Username, password, and security questions if you create an account on our platform.
• Order Information: Food items ordered, special instructions, dietary preferences or restrictions, preferred delivery time, and order history.
• Payment Information: Credit or debit card numbers, billing address, and other financial details necessary to process payments. Note: We do not store full payment card numbers directly; this data is handled by our PCI-DSS-compliant payment processors.
• Communications: Messages, feedback, reviews, complaints, or inquiries you send to us via email, contact forms, or customer support channels.
• Marketing Preferences: Your preferences regarding receiving promotional communications from us.
• Loyalty and Rewards Data: Information related to any loyalty programs, points, or rewards you participate in through our service.

2.2 Information Collected Automatically

When you access or use our Website, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This may include:

• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, and navigation paths throughout our Website.
• Device Information: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), device identifiers, and screen resolution.
• Location Data: General geographic location inferred from your IP address. If you grant permission, we may also collect more precise GPS-based location data to assist with delivery services.
• Log Data: Server logs that record information such as the date and time of your visit, the features you accessed, error reports, and crash data.
• Cookie and Tracking Data: Information collected through cookies, pixels, and similar technologies as described further in Section 7 of this policy.
• Session Information: Data about your session including the duration of your visit and interaction patterns with our Website.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media account to our Website or log in using a third-party authentication service (such as Google or Facebook), we may receive basic profile information from those platforms.
• Delivery and Logistics Partners: Information related to your delivery status or address verification from third-party delivery service providers.
• Analytics Providers: Aggregated or demographic data from analytics partners to help us understand our user base.
• Payment Processors: Confirmation of payment authorization and transaction status from our payment service providers.
• Review Platforms: Public reviews or ratings you submit on third-party food review or aggregator platforms where we have a business presence.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing, improving, and personalizing our services. The specific purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery or pickup logistics.
• Communicating with you about your orders, including confirmations, updates, and delivery notifications.
• Managing your account and providing customer support.
• Processing payments and preventing fraudulent transactions.
• Sending order receipts and invoices.

3.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our Website's functionality and user experience.
• Conducting research and development to enhance our menu offerings and food services.
• Evaluating the effectiveness of our promotions, campaigns, and Website features.
• Identifying and resolving technical issues, bugs, and security vulnerabilities.
• Generating internal reports and business intelligence to support operational decisions.

3.3 Marketing and Communications

• Sending promotional emails, newsletters, special offers, and announcements about new menu items — but only where you have provided your consent or where we have a legitimate interest and applicable law permits.
• Personalizing content and recommendations based on your order history and preferences.
• Administering loyalty programs, contests, surveys, and sweepstakes.
• Retargeting and serving relevant advertisements to you on third-party platforms, based on your interactions with our Website.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations in the United States.
• Responding to lawful requests from government agencies, courts, or law enforcement authorities.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting our legal rights, interests, and the safety of our users and the public.

4. Legal Basis for Processing (United States)

As a business operating in the United States, our data practices are governed by applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission (FTC) Act with respect to unfair or deceptive practices in data handling.

We rely on the following legal grounds for processing your personal information:

• Contractual Necessity: Processing necessary to fulfill our obligations to you when you place an order or use our services.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring network security.
• Your Consent: Where you have given explicit consent to receive marketing communications or for the use of non-essential cookies.
• Legal Obligation: Processing necessary to comply with applicable laws and regulatory requirements.

5. Sharing Your Information with Third Parties

We do not sell your personal information in the traditional sense. However, we may share your information with third parties under the circumstances described below. Where applicable under the CCPA/CPRA, we will provide appropriate disclosures regarding any "sale" or "sharing" of personal information as defined by those laws.

5.1 Service Providers and Business Partners

We share personal information with trusted third-party vendors and service providers who perform functions on our behalf, including:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery Partners: To coordinate and fulfill food delivery logistics.
• Cloud and Hosting Providers: To store and manage our Website and databases securely.
• Email and Communications Platforms: To send transactional and marketing emails on our behalf.
• Analytics Services: Such as Google Analytics or similar tools, to help us understand how users interact with our Website.
• Customer Support Tools: Platforms that facilitate our customer service operations.
• Advertising Networks: To deliver targeted advertisements based on your browsing behavior and interests.

All service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy and applicable law.

5.2 Business Transfers

In the event that WingSnob undergoes a merger, acquisition, sale of assets, reorganization, or other similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website if such a transfer occurs, and we will inform you of any changes to this Privacy Policy that result from the transaction.

5.3 Legal Requirements and Safety

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or personal safety of WingSnob, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.

5.4 With Your Consent

We may share your information with other third parties if you have given us explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

6. Data Security

Protecting your personal information is a priority for WingSnob. We implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card data is processed using PCI-DSS-compliant payment gateways. We do not store full card numbers on our servers.
• Access Controls: Access to personal information is restricted to employees and contractors who need it to perform their job functions, and all such personnel are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and other network security tools to protect our infrastructure.
• Regular Security Audits: We conduct periodic reviews and assessments of our data security practices and infrastructure.
• Data Minimization: We collect only the minimum amount of personal information necessary for the purposes described in this policy.

7. Cookie Policy Summary

Our Website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit our Website.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functionality of the Website, including maintaining your session and processing orders.
• Performance and Analytics Cookies: Used to collect information about how visitors use our Website, such as which pages are most visited and where errors occur.
• Functionality Cookies: Allow the Website to remember your preferences, such as your saved address or language settings.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and to track the effectiveness of our marketing campaigns.

7.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our Website. For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy.

For California residents, certain uses of cookies may constitute a "sale" or "sharing" of personal information under the CCPA/CPRA. You have the right to opt out of such activities. See Section 9 for more information on your rights.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information. If deletion is not immediately possible (for example, because information is stored in backup archives), we will isolate your information from further use until deletion is possible.

9. Your Privacy Rights

Depending on where you reside in the United States, you may have specific rights regarding your personal information. We are committed to honoring all applicable rights under U.S. law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents.

9.1 Rights Available to All U.S. Users

• Right to Know / Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as where we are required to retain data by law or for legitimate business purposes).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, or provide a different quality of service because you exercised a privacy right.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA and CPRA:

• Right to Know (Detailed): You may request that we disclose the specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Delete: You may request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under the CCPA/CPRA, including for cross-context behavioral advertising purposes. You may exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our Website or contacting us directly.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide the requested services.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.

9.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using one of the following methods:

• Email: [email protected]
• Website: wingsnobchick.digital

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request to ensure that we do not disclose your information to unauthorized parties.

You may designate an authorized agent to make a request on your behalf. We may require written proof of the agent's authorization and may verify your identity directly before processing the request.

10. Children's Privacy

WingSnob does not knowingly collect, use, or disclose personal information from children under the age of 18. Our food ordering services are designed for and directed to adults. If you are under 18 years of age, you are not permitted to use our Website or services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without verified parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from or about a child under 18, please contact us immediately at [email protected].

Parents or guardians who believe their child has provided personal information to us without their consent are encouraged to contact us so that we can promptly take appropriate action.

11. International Data Transfers

WingSnob is a United States-based business and primarily operates within the United States. However, some of our third-party service providers — including cloud hosting companies, analytics providers, and payment processors — may be located in or operate from other countries. As a result, your personal information may be transferred to, stored in, or processed in countries outside of the United States.

When your information is transferred outside of the United States, we take appropriate steps to ensure that it receives adequate protection. These steps may include:

• Entering into data processing agreements with service providers that include standard contractual clauses or other appropriate safeguards.
• Ensuring that international service providers maintain security and privacy standards equivalent to or greater than those required by applicable U.S. law.
• Relying on adequacy decisions, certifications, or other legally recognized transfer mechanisms where applicable.

By using our Website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside of your country of residence, including the United States, which may have data protection laws that differ from those of your country.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites, applications, or services that are not operated by WingSnob. These may include social media platforms, review websites, delivery partner portals, and payment gateways. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit through links on our Website. Your interaction with those sites is governed by their respective privacy policies and terms of service, not ours.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our Website does not currently respond to DNT browser signals in a standardized manner.

However, you can manage your tracking preferences through your browser cookie settings and by opting out of targeted advertising as described in our Cookie Policy and Section 9 of this Privacy Policy.

14. California "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. If applicable, we will provide a list of the categories of personal information disclosed and the names and addresses of the third parties. To make such a request, please contact us at [email protected].

15. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain covered information collected by operators of websites or online services. WingSnob may sell covered information as defined under Nevada Revised Statutes Chapter 603A. If you are a Nevada resident and wish to opt out of any current or future sale of your personal information, please send your request to [email protected] with the subject line "Nevada Privacy Opt-Out." We will respond to your request within 60 days.

16. How to File a Complaint

If you believe that WingSnob has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can address your concerns:

• Email: [email protected]
• Website: wingsnobchick.digital

We will investigate your complaint and respond within a reasonable timeframe.

16.1 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, you may have the right to file a complaint with the relevant regulatory authority. In the United States, the following agencies may be relevant depending on the nature of your complaint:

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page. If the changes are significant, we will provide you with a more prominent notice, which may include sending an email notification to the address associated with your account or displaying a banner on our Website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and services after any changes to this Privacy Policy constitutes your acknowledgment and acceptance of the updated policy.

18. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For requests related to your data rights under the CCPA/CPRA or other applicable laws, we will respond within the timeframes mandated by those laws (generally within 45 days of a verified request).